Global Authority in lifestyle Experience Management
Coaching &
Talent Management
The talent campus of the world.
A full training, service standards and quality assurance program for projects and businesses looking to interact with a high-value audience or to elevate the guest experience.
Empower Your Team to Deliver Unforgettable Service with Our Coaching & Talent Management Programme
Our Services
Attention to Detail
This is critical in ensuring that all aspects of the guest experience are flawless. Staff should be trained to pay attention to even the smallest details, such as the temperature of the room, the lighting, and the cleanliness of the space.
Cultural Competence
In an ultra-luxury hotel, guests may come from diverse backgrounds and cultures. Staff should be trained to understand and respect these differences, and to tailor their service to the individual needs of each guest.
Upselling and Cross-Selling
Providing a superior guest experience often involves offering additional services and amenities. Staff should be trained to identify opportunities for upselling and cross-selling, while still maintaining a high level of customer service.
Emotional Intelligence
Staff should be trained to manage their emotions effectively, and to read and respond to the emotions of guests. This can help to create a positive and engaging experience for guests, and to resolve any issues that may arise.
Product Knowledge
Staff should have a deep understanding of the hotel's products and services, including its amenities, dining options, and local attractions. This can help them to provide informed recommendations to guests, and to showcase the hotel's unique features and offerings.
OUR APPROACH
When it comes to providing a high-end customer experience in an ultra-luxury hotel, training and development of staff is critical.
At our company, we offer a comprehensive coaching and training program designed specifically for hotels looking to interact with a high-value audience and elevate the guest experience.
Our approach is based on a deep understanding of the unique needs of luxury hotels, and is tailored to each individual client to ensure that our services align with their specific brand and customer expectations. We begin by conducting a thorough analysis of the hotel's current service standards, identifying areas for improvement and developing a customized training program that addresses these areas.
Our program includes a wide range of capabilities and skills, such as service standards, communication skills, problem-solving, attention to detail, cultural competence, emotional intelligence, upselling and cross-selling, and product knowledge. We utilize a variety of training techniques, such as role-playing, hands-on exercises, and one-on-one coaching, to ensure that staff are fully equipped to provide an exceptional customer experience.
Through our program, we aim to empower hotel staff to deliver unforgettable service, enhance the hotel's reputation and increase revenue, and ultimately take the hotel to the next level of luxury and guest satisfaction.
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